Refund Policy

Terms of Sale

Effective date: October 24, 2025

These Terms of Sale (the “Terms”) govern purchases of memberships, programs, courses, events, and any physical or digital products (the “Services”) from Giant Horizons, LLC d/b/a Club Giant Horizons (“Company,” “we,” “us,” or “our”). By placing an order or subscribing, you agree to these Terms. They work together with our Terms of Service, Privacy Policy, and Disclaimer.

1) Parties & Scope

“You” or “Client/Member” means any individual or entity purchasing via our website checkout, payment links, invoice/ACH/check, or other method we offer. We may accept or reject orders for any lawful reason (e.g., fraud prevention or policy violations).

2) Eligibility & Age

18+ for coaching, workshops, events, and community access; 16+ (with parent/guardian acceptance of our terms) for physical/downloadable products.
We do not knowingly collect data from children under 13.

3) Orders & Acceptance

Your order is an offer to buy. We will confirm receipt and acceptance electronically. If an order cannot be fulfilled, we will cancel and refund the amount paid.

4) Prices, Taxes & Changes

All prices are shown in U.S. Dollars (USD), exclusive of applicable taxes, duties, and shipping.
Prices may change at any time; the price at checkout applies to your order.
Where required, we collect applicable sales/use taxes. Your local tax treatment may vary for digital goods or memberships.

5) Payment & Billing; Third-Party Processors

Payment is due at the time of order, including pre-orders.
We accept major cards and may offer additional methods (e.g., ACH, digital wallets).
Payments are processed by third parties (e.g., Stripe). We do not store full card numbers. Your use of those processors is subject to their terms and privacy policies.
If a payment fails or is charged back, you authorize us to re-attempt the charge and we may suspend access until resolved. Keep billing info current.

6) Subscriptions, Auto-Renewal & Cancellation (Memberships)

Some Services are sold as recurring subscriptions (e.g., Club Giant Horizons memberships):

Auto-Renewal. Renews automatically at the end of each billing term (monthly or annually) at the then-current rate until you cancel. By subscribing, you authorize recurring charges to your payment method on file.
How to Cancel. Cancel anytime via your account or by emailing info@clubgianthorizons.com. Cancellation takes effect at the end of your current term; no prorated refunds unless stated on the specific offer page.
Trials/Promos. If a trial or intro discount is offered, regular pricing begins when it ends unless you cancel beforehand.

Checkout disclosure (recommended near the pay button): By clicking Agree & Pay, you authorize a charge of ${{Price}} today and ${{Price}} every {{month/year}} until you cancel. Manage at your account or email info@clubgianthorizons.com. No partial refunds.

7) Delivery & Access

Digital Services: Delivered by email and/or account access promptly after purchase. Check spam/junk if you don’t see access.
Physical Products (if offered): Ship to the address you provide; risk of loss passes to you when delivered to the carrier.

8) Refunds & Returns

Unless a specific guarantee is stated on the checkout/sales page, all sales are final for digital products, programs, and memberships. For physical goods (if offered), unopened/unused items may be returned within 30 days of delivery; you are responsible for return shipping unless we erred or the item is defective.

9) Community Standards & Account Security

Access credentials are for a single individual unless a team/enterprise license is explicitly purchased.
We may moderate or remove content or members for violations (no harassment, hate, illegal acts, spam, or harmful content). For cause terminations are not refunded.

10) Intellectual Property; License

All content, curriculum, templates, tools, videos, audio, community materials, and trademarks are owned by the Company or its licensors. We grant a limited, non-exclusive, non-transferable license to access and use the Services for personal or internal business use during your paid term. No copying, redistribution, adaptation, reverse engineering, or derivative works without permission.

11) Earnings, Results & Professional Disclaimers

We provide education and tools and make no promises of earnings or specific outcomes. Examples and testimonials are not guarantees. Nothing we provide is legal, tax, financial, medical, or psychological advice—see our Disclaimer.

12) Privacy & Communications

See our Privacy Policy for how we collect, use, and share data. By purchasing, you consent to receive transactional messages (receipts, access, account notices). You can opt out of marketing emails at any time.

13) Warranties; Limitation of Liability

Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties (express or implied). To the maximum extent permitted, we are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim will not exceed the amount you paid for the Service giving rise to the claim in the twelve (12) months before the event.

14) Indemnification

You agree to indemnify, defend, and hold harmless the Company and its managers, employees, contractors, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, breach of these Terms, or violation of law/third-party rights.

15) Dispute Resolution — Binding Arbitration & Class-Action Waiver (U.S./Arizona)

PLEASE READ THIS SECTION CAREFULLY. It affects how disputes are resolved. By purchasing or using the Services, you and Giant Horizons, LLC agree to the following arbitration terms.

Informal Resolution First. Before filing a claim, email a written notice to info@clubgianthorizons.com (subject: “Legal Notice – CGH”) including your name, account email, a brief description of the dispute, and the specific relief sought. We will work in good faith to resolve it within 30 days of receipt.
Binding Arbitration. If unresolved, either party may require that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) be resolved exclusively through individual, binding arbitration. The Federal Arbitration Act (FAA) governs this Section. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator may award all remedies available in court to the same extent as a court.
Location; Procedure; Fees. Arbitration will be conducted by videoconference/telephone or, if an in-person hearing is required, in Maricopa County, Arizona. For claims seeking $10,000 or less, we will pay AAA filing, administrative, and arbitrator fees unless the arbitrator finds the claim frivolous. For larger claims, fees are allocated under the AAA Rules. If AAA is unavailable or unwilling, the parties will select a comparable provider; if they cannot agree, a court may appoint one.
Class-Action and Jury-Trial Waiver. ARBITRATION IS ONLY ON AN INDIVIDUAL BASIS—no class, collective, consolidated, private attorney general, or representative proceedings. YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL.
Small-Claims and IP/Equitable Relief. Either party may bring an individual action in small-claims court in the county of your residence or in Maricopa County, Arizona, and may seek temporary or preliminary injunctive or equitable relief in court to protect confidential information, data security, or intellectual property rights.
Opt-Out. You may opt out within 30 days after first accepting these Terms by emailing info@clubgianthorizons.com or by letter to our legal notices mailing address (available upon request) stating your name, account email, billing address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect other terms.
Severability. If the class-action waiver in subsection (d) is found unenforceable as to any claim, then this entire Section 15 is unenforceable as to that claim and it proceeds in court; the remainder continues to apply to remaining claims.
Governing Law. Except to the extent the FAA governs this Section 15, these Terms and any Dispute are governed by the laws of the State of Arizona, without regard to conflict-of-laws rules.
Survival. This Section 15 survives termination of the Services and your account.

16) Force Majeure

We are not responsible for delays or failures due to events beyond our reasonable control (e.g., natural disasters, labor disputes, outages, or actions of governments or third parties).

17) Changes to Services or Terms

The version posted at the time of your order governs that purchase. For subscriptions, we will notify you of material changes and they will apply starting with your next renewal term.

18) Assignability

You may not assign or transfer your rights without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19) Severability; No Waiver; Entire Agreement

If any provision is unlawful or unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect. Our failure to enforce any provision is not a waiver. These Terms, together with your order confirmation and our Privacy Policy, are the entire agreement regarding your purchase.