Refund Policy

Effective date: October 24, 2025

Giant Horizons, LLC d/b/a Club Giant Horizons (“we,” “us,” or “our”) is committed to providing a website and Services that are accessible to the widest possible audience, regardless of technology or ability. We are continually improving the user experience for everyone and applying relevant accessibility standards.

1) Standard We Aim to Meet

Our goal is conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

2) Measures We Take

Use of semantic HTML, proper heading structure, labels, and landmarks
Text alternatives for meaningful images; decorative images marked appropriately
Color-contrast checks and non-color cues for required states
Keyboard navigability and visible focus indicators
Captioning/transcripts for key video/audio as available
Consistent layouts, link styles, and error messaging
Periodic accessibility reviews and remediation sprints

3) Compatibility with Assistive Technology

Our site is designed to be compatible with current versions of major browsers (Chrome, Safari, Edge, Firefox) and common assistive technologies (e.g., screen readers, screen magnifiers, voice control) on desktop and mobile operating systems.

4) Technical Specifications

Accessibility relies on these technologies to work with your browser or assistive tech: HTML, WAI-ARIA, CSS, and JavaScript.

5) Accessibility of Third-Party Content

Some features (embedded videos, payment pages, analytics, community platforms) are provided by third parties. While we aim to choose accessible partners, we do not control their code. If you encounter issues with embedded or third-party content, please tell us (see Feedback below) and we will assist or provide an alternative.

6) Known Limitations

Despite our best efforts, you may encounter:

Occasional missing captions/transcripts on older media
Non-critical images missing alt text in archived posts
Inconsistent heading levels in legacy pages

We track these issues and resolve them during scheduled updates.

7) Feedback & Alternative Formats

We welcome your feedback on the accessibility of Club Giant Horizons. If you need content in an alternative format (e.g., accessible PDF, large print, transcript) or want to report a barrier, contact us:

Email: info@clubgianthorizons.com

Response time: We aim to acknowledge requests within 2 business days and provide a resolution or timeline within 10 business days.

8) Assessment & Continuous Improvement

We evaluate accessibility through self-reviews, automated scans, and periodic expert audits. New features include accessibility checks during design and QA.

9) Enforcement & Escalation

If you believe we have not adequately addressed your concern, please reply to our acknowledgment email so we can escalate internally and prioritize a remedy.